Purchases made online may be returned for a full refund (less shipping and handling) within 5 days of receiving the item(s). PLEASE NOTE: All merchandise for return must be in new condition, sealed in its original packaging. In order to return a product, you must obtain a return authorization number. To do so, please email with the following information:

  1. Subject line: Return Authorization Number
  2. Body of e-mail: Please include your full name, order number and reason for return request.

Shipping costs associated to the return are the customer's responsibility. However, in the event that we have shipped an incorrect item, we will be responsible to cover shipping and handling costs.

Please note: by simply sending an item back, we do not guarantee a refund or replacement. Free shipping promotions will still be subject to shipping and handling fees in the event of a return. Refunds may take up to 14 days.

Final Sale Items

Certain items, such as electronics, heart rate monitors, mouth guards, clothing, etc. are FINAL SALE. Confirm with us on the item being purchased if not clearly stated.


As long as your order is pending, you may call 1.250 377 3177 to cancel the order. You must speak directly to one of our Red Tag Fitness staff to cancel an order. A cancellation may not be done through e-mail or voicemail. Once an order has been processed, our standard return and refund policy applies.


Prices listed on the website are subject to change without notice as they are live quotes and fluctuate. We cannot guarantee a price you have seen at a later date.